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Aurelia MDAurelia MD
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Onboarding independent practices this quarter

Your practice's AI staff,ready Monday morning.

Aurelia MD is the AI operations layer for independent medical practices. It reads your faxes, fills your charts, answers your patients, collects your co-pays, and books your appointments — while you see patients.

Plugs into DrChrono, Google Workspace, SignalWire, Twilio, Stripe, and Slack. HIPAA-grade from day one. No EHR migration, no retraining.

Contact usSee how it works
Avg. staff hours reclaimed
10–15 / wk
Fax triage time
~30s / fax
Setup
1 day
EHR migration
None
Illustration of a smiling clinician in a white coat

Core features at a glance

Seven capabilities, one platform. Every integration ships as a modular skill, not a rewrite.

  • Fax autopilot

    Every inbound fax read, matched to a chart, uploaded, and summarized.

  • Patient chat

    Web + mobile chat for patients. 24/7 answers, human hand-off on clinical topics.

  • Smart scheduling

    Two-way Google Calendar sync. SMS reminders via Twilio. No-show predictions.

  • Patient payments

    Collect co-pays, balances, and deposits inline. Saved cards, payment plans, texted pay links.

  • Unified patient record

    Appointments, documents, intake forms, refills — one record, one UI.

  • HIPAA by design

    BAA-covered Google Cloud. Two-agent architecture isolates PHI. Full audit log.

  • Integrations as skills

    Every integration is a modular skill. New ones ship in weeks, not quarters.

Two AI workers, one platform

A back-office copilot and a patient-facing concierge — architecturally separated, so PHI never leaks across.

The admin copilot

Runs your back-office. Lives in Slack, in your admin dashboard, and watches the fax line.

  • Reads every inbound fax, extracts patient + document type, searches your EHR for the match, uploads the PDF to the right chart, renames the file, and drafts a follow-up email to the patient — all before the staff sits down with coffee.
  • Books, reschedules, and cancels appointments via Google Calendar, respecting your availability rules and buffer times.
  • Answers Slack questions like "who's coming in tomorrow with insurance issues?" or "find the last lab result we got for Amanda Porter" in seconds.
  • Drafts patient emails, SMS reminders, and intake follow-ups — in your practice's voice.
  • Every action is logged — every file upload, every email draft, every chart edit.

The patient concierge

A second AI lives in your patient-facing web and mobile apps.

  • Answers common questions 24/7: "is my prescription ready?", "how do I pay my copay?", "what do I need to bring tomorrow?"
  • Hands off to a human the moment a question turns clinical.
  • Architecturally walled off from PHI. The patient-facing AI can't read charts, can't see documents, can't access appointments. That's not a rule we promise — that's how the system is built. Defense in depth, enforced at the code layer.
The fax problem

Fax is still the #1 channel in US healthcare.

A typical practice gets 10–30 inbound faxes a day: lab results, referrals, prior auths, records requests. Each one costs 5–10 minutes of staff time to file correctly.

Before Aurelia MD

8 min × 14 faxes

~2 hours every day

With Aurelia MD

~30 s review

~7 minutes a day

  1. 1

    Fax arrives on your toll-free SignalWire number.

  2. 2

    Aurelia MD stores the PDF and creates a review row in your admin dashboard.

  3. 3

    The admin AI reads the PDF using vision, extracts patient name, DOB, document type, and a short summary.

  4. 4

    It searches your DrChrono chart for matches. One high-confidence match? Proposes that patient. Several? Surfaces all candidates.

  5. 5

    On your click-to-approve, it uploads the PDF to the patient's chart with the right document type and date, and drafts a patient notification email.

  6. 6

    You click Send. Done.

Patient payments

Without the phone calls.

Unpaid balances are the second-biggest drain on practice staff after fax triage. Aurelia MD closes the loop.

Inline co-pay collection

At check-in, through the patient's web or mobile app, or via a texted one-tap payment link.

Saved cards

Auto-charge on approval for returning patients.

Payment plans

Split larger balances into installments with automated reminders.

Self-serve billing portal

Patients view history, update cards, download receipts. No support ticket needed.

Receipts filed to the chart

Automatically. No reconciliation work for your billing team.

Stripe-powered

PCI-compliant out of the box. No card data ever touches your servers.

Patients pay faster when paying is easy. Practices we've modeled collect 30–40% more of outstanding balances in the first 90 days.

What it connects to today

Every integration ships as a skill. New ones ship in weeks, not quarters.

CategoryServiceStatus
EHRDrChronoLive — OAuth, two-way sync, document upload
FaxSignalWireLive — toll-free inbound, AI triage
SMSTwilioLive — verification, reminders, follow-ups
Email + Calendar + DriveGoogle WorkspaceLive — two-way calendar, Gmail drafts, weekly chart backup
PaymentsStripeLive — co-pays, balances, subscriptions, billing portal, payment plans
Team chatSlackLive — talk to the admin AI in your practice channel
MobileiOS + Android nativeLive — biometric auth, push notifications
WebAdmin + patient portalLive

Coming soon — on the skill roadmap

  • Insurance eligibility & prior auth — Availity, Change Healthcare
  • E-prescribing — Surescripts
  • Additional payment processors — Square, in-person readers
  • AI voice receptionist — answers phones, books, transfers
  • Referral loops — specialist coordination without phone tag
  • Retention analytics — no-show risk, re-engagement campaigns
  • Multi-EHR support — Athena, eClinicalWorks, Elation

New integrations ship as skills. We don't rewrite the platform each time — we add a module.

A Monday morning, compared

The same practice, same tasks. With and without Aurelia MD.

TaskWithoutWith Aurelia MDSaved
14 inbound faxes~2 hrs staff time~10 min review1h 50m
Tomorrow's SMS reminders45 minAutomatic45m
New patient intake → chart20 min/patientAutomatic20m/patient
Co-pay collection at check-in5 min each, often skippedTap-to-pay at arrival~5m/patient + better collection
Finding last month's lab result5+ min clicking DrChrono3 seconds in Slack~5m
Weekly chart backupNot happeningAutomatic to your DrivePeace of mind

Every independent practice we talk to stands to recover 10–15 staff hours a week in the first month.

Security

HIPAA-grade, not HIPAA-ish.

Security isn't a module we bolt on. It's how the system is built.

  • BAA-covered infrastructure

    Google Cloud (us-central1), Firebase, Secret Manager. BAA signed with our vendors.

  • Two-agent architecture

    The patient-facing AI physically cannot access PHI — it runs on a different path with no data permissions.

  • End-to-end audit log

    Every action — upload, email, chart edit, appointment change, payment — logged with a full trail.

  • Role-based Firestore rules

    Patient, admin, and assistant roles enforced at the database layer, not the UI.

  • PII redaction in logs

    We log UIDs and roles. Never emails, phone numbers, or names.

  • Your data stays yours

    We don't train on your data. We don't aggregate it. We don't move it.

  • PCI via Stripe

    Payments are PCI-compliant out of the box. No card data ever touches our servers.

  • Weekly cold backup

    Your full DrChrono data to your own Google Drive. Vendor lock-in insurance.

Who it's for

  • Independent primary care and specialty practices (1–10 providers) on DrChrono.
  • Small multi-location groups unifying patient experience across sites.
  • Practices that are either short-staffed today or growing faster than they can hire.
  • Practices whose EHR covers the medical record but leaves everything around it fragmented.

Not yet for

Hospitals, large health systems, or groups that need non-DrChrono EHRs (on the roadmap).

Setup in a day

You're live. The admin AI starts reading faxes that afternoon.

  1. 1

    Sign the BAA.

  2. 2

    Connect DrChrono — one OAuth click.

  3. 3

    Port your fax (or take a new toll-free number).

  4. 4

    Connect Google Workspace — one domain-wide delegation grant.

  5. 5

    Connect Stripe for patient payments — one click.

  6. 6

    Invite your team. They log in with Google.

What's next

We're building the connective tissue between practices, payers, and patients. Practices today. Insurers and specialist networks tomorrow.

Aurelia MD is the agentic layer that makes the rest of healthcare's infrastructure finally work together.

Ready to give your team their evenings back?

We're onboarding practices this quarter. Early pilots get founder-level support and preferred pricing.

Prefer email? hello@aureliamd.com

Tell us about your practice

What are you trying to solve? We'll reply within one business day.